Implementation of complex account structures in Sales & Service Cloud including Field Service Lightning,
Requirements Collection, Sales & Service process design, API development, Data migration, Apex programming,
Web-to-case and web-to-lead forms
Duration: >1 year
Project Overview with Salesforce specific task
Parkdepot (Platform for Parking lot management):
• Service process design
• Implementation of Salesforce Service Cloud
• Creation of 50+ automations (screen flows, triggers and process builders) across the entire customer journey to make data entry and processing more efficient
• Skill Based Omnichannel
• Hubspot to Salesforce data migration
• Automated case assignment based on skill-routings
• CTI Integration
• API between internal database, Airtable and Salesforce
Duration: 8 months
Alaiko (Logistics operating system):
• Operations process design & implementation
• Setup and configuration Salesforce Service Cloud
• Automated invoice creation, payment & dunning solution (CPQ equivalent)Q
• 3rd party tool integrations
• Sales to Operations data handover
Duration: 5 months
HomeToGo (Portal for finding vacation homes):
• Implementation of Service Cloud
• Customized Apex, Visualforce as well as Lightning components
• Creation and support of validation rules, workflows, flows, process builders, approval processes, formulas, visualforce pages, apex classes and aura components.
Duration: 4 months
