Schlagwörter
Skills
Projekthistorie
• Support for Dell Notebooks
• On Site Support
• 2nd Level Support
• Ticket System “IVANTI IT SERVICE MANAGEMENT”
• Administration new users in AD
• Rollout of new Windows 10 based hardware (Notebook and Desktop)
• Windows 10 Support
• Administration of Printers
• On Site Support
• 1st and 2nd Level Support
• Creation of Tickets using OTRS
• Administration new users in AD
• Rollout of new Windows 10 based hardware (Notebook and Desktop)
• Windows 7/10 Support
• Installation and administration of clients and servers in a MS environment
• Administration of Android (Samsung) and IPhone devices• On Site Support
• 1st and 2nd Level Support
• Creation of Tickets following ITLS rules
• Creation of new users in AD
• Rollout of new Windows 10 based hardware (Notebook and Desktop)
• Windows 7/10 Support
• Checking the support concept at the Upahl site
• Design of a new concept• On Site Support
• Installation of Thin Clients at production Machines Linux based
• Dealing with internal and external solution providers
• Creation of new users in AD
• Rollout of new MS based hardware (Notebook and Desktop)
• Windows 7/10 Support
- Navigation
- Technical revision of all board electronics
- Engine maintanance
- Revision of the electric system 12V, 24V and 220V
- Installation of new Hard and Software via Baramundi
- 2nd Level Support On site
- Citrix Support
- Support for the Mobile Phones (BlackBerry, IPhone, Android)
- Asset Management
- Installation und of new Hard and Software
- Server Backup
- Configuration and Support of the Cisco Conference System
- Support for Remote Staff by phone and remote tools
- 2nd Level Support on Site
- On Site Support
- Support for the Mobile Phones (BlackBerry, IPhone, Android)
- Installation of the OpenTable Systems at the customer
- Training of the restaurant staff in the usage of the OpenTabe System
- Technical training of the sales team
- support of existing customers
- Support of restaurants
- customizing of the OpenTable database to fit in the German market together with the developer team
- Startup of OpenTable in Germany together with the sales team and the operations team in London and San Francisco
- Network and system administration
- Server support and maintains of the Windows 2003 Server
- MS Exchange administration
- Building and design of the webpage
- 1st and 2nd level support for about 3000 customers at AVET EMEA
- Creation of user accounts for SAP, Windows NT / 2000 Network and VPN.
- Intranet design and update.
- International project to find and implement a Helpdesk tool for the global company
- User Training of the Peregrine Helpdesk Tools and the VPN system.
- 1st and 2nd level support for about 800 customers
- Project of the migration of all Win 3.1 workstations to NT in a Novell network
- Creation of the user accounts for the AS4000 and the Novell network.
- Installation of all desktop computers and printers