SAP/Salesforce Project Manager - Scrum Master
Schlagwörter
Salesforce.Com
SAP Applications
Scrum
Banking
Telekommunikation
Biologie
Kundenbeziehungsmanagement
Call-Center
Change Management
Finanzen
Skills
- Project Manager - SAP and Salesforce Consultant - Business and Technology Professional with broad experience in delivering Salesforce and SAP projects in telco, media, manufacturing, life science / healthcare, banking and sports companies and NGO/Non-Profit organizations.
- Head of PMO and Transformation Programs. Successfully led change management / transformation programs with clear financial objectives. Former AT Kearney, A.Andersen and in-house consultant.
- Delivering Salesforce projects since 2014 in Switzerland, Germany, Sweden, and in Poland.
- Over 10 years of SAP experience.
- Experienced Project Manager (PMP) and certified SAFe Scrum Master.
- IT and Business Manager including CRM Service operational experience with 1200 contact center agents.
- Fluent in English and in German.
Projekthistorie
12/2022
-
bis jetzt
- Salesforce Sales Cloud (Deutschland, 4 Monate) - JIRA, Test Management Tool: Zephyr Scale
- Salesforce Service und Marketing Clouds (Deutschland, 2 Monate)- JIRA, Test Management Tool: Excel
- Salesforce Service and Service Cloud (Deutschland, 4 Monate) - JIRA, Test Management Tool: Excel
07/2018
-
11/2021
SENIOR PROJECT MANAGER SALESFORCE/SERVICE
dormakaba International Holding AG
Company: dormakaba International Holding AG (Switzerland)
* Managing CRM Service (SF Service Cloud and ServiceMax) implementation projects in Switzerland
and in Germany.
* Managing Salesforce development team in India.
* Managing CRM Service (SF Service Cloud and ServiceMax) implementation projects in Switzerland
and in Germany.
* Managing Salesforce development team in India.
09/2017
-
07/2018
SAP AND SALESFORCE.COM PROGRAM MANAGER
iET
Company: iET (Freelancer) (Switzerland)
* Managing Salesforce.com development and implementation projects for a client in Sweden.
* Managing Salesforce development team in Poland.
* Managing Salesforce.com development and implementation projects for a client in Sweden.
* Managing Salesforce development team in Poland.
08/2014
-
08/2017
TRANSFORMATION AND STRATEGIC PROJECTS DIRECTOR
CANAL+ (media-satellite-pay-TV
(PMO, CRM, MVNO, Business Intelligence)
Company: CANAL+ (media-satellite-pay-TV, Poland)
* Managing company-wide Transformation Program, leading Strategic Projects (Implementation and
development of mobile telecommunication services based on MVNO model) and PMO.
* Managing CRM transformation program and operations (customer service satisfaction (improvement
NPS by 10 pts), churn (improvement by 1pp), ARPU (stabilization) and reduction of the
workforce (from 1200 to 900) - until Oct-2016.
* Salesforce.com Customer Community Project (Feasibility Study)
* Transformation into agile CRM systems development. Implementation of a new system testing.
* Responsible for creating and delivering Business Intelligence Development Roadmap.
* Managing regular Top 50 Management Communication Meetings and monthly KPI dashboards.
Company: CANAL+ (media-satellite-pay-TV, Poland)
* Managing company-wide Transformation Program, leading Strategic Projects (Implementation and
development of mobile telecommunication services based on MVNO model) and PMO.
* Managing CRM transformation program and operations (customer service satisfaction (improvement
NPS by 10 pts), churn (improvement by 1pp), ARPU (stabilization) and reduction of the
workforce (from 1200 to 900) - until Oct-2016.
* Salesforce.com Customer Community Project (Feasibility Study)
* Transformation into agile CRM systems development. Implementation of a new system testing.
* Responsible for creating and delivering Business Intelligence Development Roadmap.
* Managing regular Top 50 Management Communication Meetings and monthly KPI dashboards.
07/2011
-
08/2014
BUSINESS DEVELOPMENT MANAGER AND CO-FOUNDER
COTIS e-Health
Company: COTIS e-Health (start-up, Poland)
* Co-founder and Investor of start-up e-health company. Getting financing for the startup.
* Managing business development and creation of a cloud platform for healthcare professionals
and medical practices integrating on-line communication with patients, Electronic Health
Records and patient Personal Health Records.
* Dedicated system for collecting medical data based on OpenMRS solution.
* Co-founder and Investor of start-up e-health company. Getting financing for the startup.
* Managing business development and creation of a cloud platform for healthcare professionals
and medical practices integrating on-line communication with patients, Electronic Health
Records and patient Personal Health Records.
* Dedicated system for collecting medical data based on OpenMRS solution.
07/2011
-
08/2014
PROGRAM MANAGER
REISS Group
Company: REISS Group (co-founder) (Poland, UK)
Various Projects:
* Leading IT Healthcare Transformations: Business Transformation Project including ERP and
Hospital Information System (HIS); Medical requirements gathering and alignment (paediatrics,
obstetrics, gynaecology, psychiatry, orthopaedics, surgery). Recovery of troubled HIS
transformation project and design of IT governance processes (two hospitals, Poland).
* Managing IT Transformation Program (BIG Infomonitor, financial services, Poland).
* Managing IT Transformation Program (Orange Poland, telecommunication, Poland).
* Managing Commercial and Technical Re-Launch Programme of Virgin Mobile Poland (MVNO,
telecommunication, Poland); new CRM and e-commerce system implementation on Amazon Web
Services; new sales operations and new sales mobile system based on Salesforce platform.
* Managing IT Streams (infrastructure, data migration and testing) of Huawei's BSS
Transformation Program for Virgin Media, telecommunication, UK).
Various Projects:
* Leading IT Healthcare Transformations: Business Transformation Project including ERP and
Hospital Information System (HIS); Medical requirements gathering and alignment (paediatrics,
obstetrics, gynaecology, psychiatry, orthopaedics, surgery). Recovery of troubled HIS
transformation project and design of IT governance processes (two hospitals, Poland).
* Managing IT Transformation Program (BIG Infomonitor, financial services, Poland).
* Managing IT Transformation Program (Orange Poland, telecommunication, Poland).
* Managing Commercial and Technical Re-Launch Programme of Virgin Mobile Poland (MVNO,
telecommunication, Poland); new CRM and e-commerce system implementation on Amazon Web
Services; new sales operations and new sales mobile system based on Salesforce platform.
* Managing IT Streams (infrastructure, data migration and testing) of Huawei's BSS
Transformation Program for Virgin Media, telecommunication, UK).
02/2009
-
06/2011
CHANGE MANAGEMENT DIRECTOR
P4
Company: P4 (mobile network PLAY, Poland)
* Responsible for Change Management Program consisting of Projects and Task Forces focused on:
Top Line improvements, Operational Costs reductions, Customer Experience, Network Utilization,
Performance Management, Project Management and Project Portfolio Management, Process
Management, Innovation Management, Knowledge Management, Talents Management.
* Project Manager of a merger of P4 with Germanos (sales network).
* Improving company efficiency through process and organizational changes. Architect of the PMO.
* Implementation of Business Process Management (enterprise business process architecture,
process diagrams, process management training) and process improvements.
* Responsible for Change Management Program consisting of Projects and Task Forces focused on:
Top Line improvements, Operational Costs reductions, Customer Experience, Network Utilization,
Performance Management, Project Management and Project Portfolio Management, Process
Management, Innovation Management, Knowledge Management, Talents Management.
* Project Manager of a merger of P4 with Germanos (sales network).
* Improving company efficiency through process and organizational changes. Architect of the PMO.
* Implementation of Business Process Management (enterprise business process architecture,
process diagrams, process management training) and process improvements.
02/2006
-
01/2009
INFORMATION TECHNOLOGY DIRECTOR
P4
Company: P4 (mobile network PLAY, Poland)
* Responsible for IT department set-up, system implementation and operations (software and
hardware) - including: start-up system architecture design and delivery of IT Project
Portfolio (programs and projects) supporting critical business processes (eTOM based).
* SAP Implementation Program for two P4 Group companies: FI/CO, Human Capital Management, Supply
Chain, Sales, Asset Management, NetWeaver (Portal, XI/PI) and Business Warehouse.
* Billing (Comverse Convergent Billing System) - Intelligent Network and Billing processes.
* Revenue Assurance, Fraud Prevention and Interconnect Settlement.
* Business Intelligence (Data Warehouse, Business Analytics, SAS-P4 Partnership Program).
* Development of custom applications: Web Portals, Internet Self-care, e-shop, CRM/Customer
Care.
* Establishing and leading corporate-wide security management program.
* Creating and running company-wide IT Project Portfolio Management meetings.
* Managing Business-IT relationships and alignment (Sales, CRM, Finance, Marketing, Network).
* Recruitment and Team development from 5 to 60 people.
* Responsible for IT department set-up, system implementation and operations (software and
hardware) - including: start-up system architecture design and delivery of IT Project
Portfolio (programs and projects) supporting critical business processes (eTOM based).
* SAP Implementation Program for two P4 Group companies: FI/CO, Human Capital Management, Supply
Chain, Sales, Asset Management, NetWeaver (Portal, XI/PI) and Business Warehouse.
* Billing (Comverse Convergent Billing System) - Intelligent Network and Billing processes.
* Revenue Assurance, Fraud Prevention and Interconnect Settlement.
* Business Intelligence (Data Warehouse, Business Analytics, SAS-P4 Partnership Program).
* Development of custom applications: Web Portals, Internet Self-care, e-shop, CRM/Customer
Care.
* Establishing and leading corporate-wide security management program.
* Creating and running company-wide IT Project Portfolio Management meetings.
* Managing Business-IT relationships and alignment (Sales, CRM, Finance, Marketing, Network).
* Recruitment and Team development from 5 to 60 people.
01/2002
-
12/2006
CRM SYSTEMS MANAGER
T-Mobile Poland
* Managing CRM Program | Country Representative to T-Mobile International CRM Tech Team.
* Leading the implementation of franchise sales channel and internet self-care customer service.
* Managing the implementation of Analytical CRM-Campaign Management System (Chordiant).
* Supervising integration of customer service and self-service system with Intelligent Network
Platforms (consumer prepaid platform and business virtual private mobile network platform).
* Alignment of business and system architectures to eTOM.
* Leading the implementation of franchise sales channel and internet self-care customer service.
* Managing the implementation of Analytical CRM-Campaign Management System (Chordiant).
* Supervising integration of customer service and self-service system with Intelligent Network
Platforms (consumer prepaid platform and business virtual private mobile network platform).
* Alignment of business and system architectures to eTOM.
01/2001
-
12/2001
MANAGER
AT Kearney
Company: AT Kearney (Poland, Germany, UK)
* Stream lead in reduction of receivables from the automotive industry in IT global service
provider in Europe (DE, UK). Implementation of changes in SAP system.
* Lead for development of e-Banking strategy on the post-merger banking strategy project.
* Stream lead in reduction of receivables from the automotive industry in IT global service
provider in Europe (DE, UK). Implementation of changes in SAP system.
* Lead for development of e-Banking strategy on the post-merger banking strategy project.
01/1997
-
12/2000
SAP EXPERT / PROJECT MANAGER
PTC
Company: Company: PTC (mobile network: Era / T-mobile Poland) (Poland)
* Implementation and enhancements to Financial and Controlling (FI-CO) processes using SAP R/3.
* Implementation of SAP Human Capital Management (HCM) and Supply Chain (MM) processes.
* Managing Projects; Vendor selection and procurement. Creating SAP User Support Group.
* Implementation and enhancements to Financial and Controlling (FI-CO) processes using SAP R/3.
* Implementation of SAP Human Capital Management (HCM) and Supply Chain (MM) processes.
* Managing Projects; Vendor selection and procurement. Creating SAP User Support Group.
01/1994
-
01/1997
SENIOR CONSULTANT
Arthur Andersen Business Consulting
* Development of Budgeting and Controlling processes and system concepts in two power plants.
* Audit of financial statements and financial reviews of banks and companies.
* Audit of financial statements and financial reviews of banks and companies.
Zertifikate
SAFe Scrum Master
Scaled Agile, Inc.
2022
Project Management Professional (PMP)
Project Management Institute
2008
Reisebereitschaft
Weltweit verfügbar
Ich bin ab sofort verfügbar.
