Profilbild von Elissavet Kagianni ServiceNow Consulting aus Ingolstadt

Elissavet Kagianni

verfügbar

Letztes Update: 21.02.2024

ServiceNow Consulting

Abschluss: B.Sc. Computer Science
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (gut) | englisch (verhandlungssicher) | griechisch (Muttersprache)

Dateianlagen

ITILv4-certificate_261023.pdf
ServiceNowCSA_261023.pdf
Elissavet-Kagianni-CV_050224.pdf

Skills

IT Business Analyst
IT Service Management processes consultant 
ServiceNow Specialist:
​​​​ITSM, ITAM, CMDB, SAM, ITOM, CMDB 
ITIL v3 & v4

Projekthistorie

08/2023 - bis jetzt
ServiceNow ITAM ITSM Consulting
(Transport und Logistik, >10.000 Mitarbeiter)

ITAM, CMDB, ITOM, ITSM 
Process improvements & servicenow CMDB structure

02/2023 - 08/2023
Business Analyst ServiceNow
(Internet und Informationstechnologie)

ServiceNow ITSM, ITOM, ITAM

11/2022 - 01/2023
IT Asset Management Product Owner ServiceNow
(Transport und Logistik, >10.000 Mitarbeiter)

Migration from IBM Control Desk to ServiceNow ITAM
IT Hardware Asset Management Process definition
ServiceNow ITAM Implementation

01/2022 - 09/2022
IT Asset & Configuration Management Process Owner ServiceNow
Allianz Global Investors (Banken und Finanzdienstleistungen, 1000-5000 Mitarbeiter)

  • IT Asset Manament process & lifecycle definition
  • Managing the day-to-day activities of the process, including establishing priorities and work assignments 
  • Tracking compliance to policies and procedures and resolving or escalating any compliance issues 
  • Facilitating asset & configuration management audits 
  • Mentoring the organization of CMDB services, concepts, policies, and procedures 
  • Reviewing and publishing asset & configuration management reporting
  • ServiceNow CMDB maintenance, plus implementing solutions to improve the data quality.
  • IT Hardware Asset Management Process Definiton
  • ServiceNow ITSM & ITAM Implementation & Configuration

02/2019 - 09/2021
Lead Engineer ServiceNow
Deloitte GmbH (Internet und Informationstechnologie, 5000-10.000 Mitarbeiter)

- ServiceNow platform owner, end to end responsibility of the IT ServiceNow platform and its architecture
- Team leader of a small ServiceNow development team
- Asset & configuration management process owner.
Standardization and implementation of the local ITSM processes based on ServiceNow capabilities in order to
align with the other EMEA offices, as well as working on a project for the migration of the local processes and
operations to a new EMEA ServiceNow platform.* Asset & Configuration management (SACM) process owner, asset & CI lifecycle definition,

ServiceNow implementation & administration, managing the CMDB, implementing automations to
* ITSM Processes implementation (incident, change, problem, request, asset, knowledge)ensure high quality, KPIs definition, reporting and continues process improvements.

* Service Catalog and catalog items implementation
* Service Portal design based on the standard ServiceNow portal
* ServiceNow Platform administration, maintenance and improvements based on business demands
* Internal consulting to business regarding the tool's capabilities and implementation options

02/2018 - 01/2019
Request Management Process Owner ServiceNow & Service Portal Design
Audi AG (Automobil und Fahrzeugbau, >10.000 Mitarbeiter)

- ServiceNow platform owner for Audi
- Request management process definition and implementation of the service
catalog and catalog items.
- Responsible for Audi's new service portal design based on ServiceNow standard
portal, focusing on a better user experience and a more user friendly environment.
- Onboarding of new services to the platform and consulting the internal teams about the tool's capabilities.

* Audi Service Portal design and standard UI guidelines and processes definition
* Service Request form standardization for a similar look and feel and catalog items implementation
* Managing external service providers for the platform development and support

04/2015 - 04/2017
IT Asset & Configuration Process Owner & ServiceNow Process Implementation
Intel Deutschland GmbH

Job Description:
Being part of the global IT service management team of Intel's Engineering Computing group working on
improving existing IT processes with ServiceNow and implementing new ones based on ITIL focusing on
customer satisfaction and operational excellence.
* Asset & Configuration Management process owner (for all Intel's data centers worldwide)
* ServiceNow ITSM implementation
* Asset & CI lifecycle process definition, ensure CMDB high data quality, KPI definition and reporting.
* Request Fulfillment process owner and catalog item implementation.
* Incident Escalations Manager
* Coordinating datacenter maintenance windows for Munich's datacenter (downtimes)

Zertifikate

ITIL v4 Foundation IT Service Management
Axelos
2022
Servicenow Certified System Administrator
ServiceNow
2019

Reisebereitschaft

Nur Remote verfügbar
Only on demand
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