Schlagwörter
Soziale Medien
Kundendienst
Oracle Financials
Kundenbeziehungsmanagement
Business Relationship Management
Case Management
Beratung
Skills
Ich bin vertraut mit CRM, Spredfast, Oracle sowie Gnatta.
My experiences I can introduce include:
- Working Social Media Facebook, Twitter, Instagram and YouTube account – posting proactive posts or answering to customer comments
- Helping customer with different queries – Managing cases until conclusion
- liasing with customers and corporate
- Strong cooperation with technical and legal department
- Usage of social media analystic tools such as Oracle. Gnatta and Spredfast – Relationship Management
- handling customer inbound and outbound calls
- independent case management
- answering e-mail queries
- proactive decisions
Englischkenntnisse vorhanden
My experiences I can introduce include:
- Working Social Media Facebook, Twitter, Instagram and YouTube account – posting proactive posts or answering to customer comments
- Helping customer with different queries – Managing cases until conclusion
- liasing with customers and corporate
- Strong cooperation with technical and legal department
- Usage of social media analystic tools such as Oracle. Gnatta and Spredfast – Relationship Management
- handling customer inbound and outbound calls
- independent case management
- answering e-mail queries
- proactive decisions
Englischkenntnisse vorhanden
Projekthistorie
Social Media Specialist Synnex Concentrix (OPEL)
Customer Service Minacs (OPEL)
Customer Service Minacs (OPEL)
Reisebereitschaft
Verfügbar in den Ländern
Deutschland
nicht Reisebereit
verfügbar täglich von 10 - 22 Uhr
verfügbar täglich von 10 - 22 Uhr