Beschreibung
JOB PURPOSE
Provide IT support for a biopharma research organization (NIBR). The ideal candidate will be accountable for the provision of IT hardware, software and related processes support to guarantee optimal and accurate usage of researchers IT workplace. This position is responsible for providing support remotely as well as at the location of researchers. Training sessions delivery is also part of the scope.
This role coordinates closely with Scientific IT supporters with whom it shares the IT support services provisioning and also with Information Systems teams which develop and maintain the scientific applications.
Our scientist customers discover and deliver life-saving medicines and deserve and require the best possible IT support. If you want to help scientists solving IT related problems, look here. If you are excited about and want to be part of an organization in discovering lifesaving new drugs across three continents in four countries, we'd like to talk to you.
MAJOR ACCOUNTABILITIES
- Interprets, evaluates, and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed software and hardware platforms supported by IT.
- Analyzes simple to moderately complex inquiries, resolves problems when possible and/or determines appropriate technical area or information system group to resolve problems.
- Consults with IT professionals when the appropriate course of action is unclear.
- Alerts user community when a major problem is suspected.
- Follows up on specific inquiries or requests to ensure user/customer satisfaction.
- Reports procedures and makes suggestions for improvements.
- Applies knowledge of overall systems & landscape as appropriate.
- Performs related duties as assigned.
- Deliver IT training courses to researchers.
- Ability to handle multiple requests simultaneously.
- Professionalism and confidence to interact with researchers.
- Contribute to helpdesk procedures.
KEY PERFORMANCE INDICATORS/MEASURES OF SUCCESS
- Researchers satisfaction on ability and proper way to get the incidents managed and requests executed.
- Ensure stable and well performing IT environment by resolving researchers issues in a timely and
- efficient manner.
- Contribution to the incidents resolution & request management knowledge database in term of quality and relevance of reports.
- Apply professional competencies to administrate and optimize the IT environment.
- Ability to recognize recurring incidents, to analyze problems and propose systems changes.
EDUCATION/EXPERIENCE
Minimum education/experience:
- Experience in IT support
- English and German, very good written and spoken
Desirable education/experience:
- Some degree or experience in a scientific discipline, engineering or mathematics.
- Support function experience within Pharmaceutical or scientific environment.
- Training experience.
BRINE SA is a solid, Swiss company with an impeccable reputation on the IT market for offering top IT professionals to major customers for their projects. We offer a speedy and professional solution by carefully selecting suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences. We employ them while they work on our customer projects, take care of their payrolling, and generally strive to ensure they feel comfortable in their work environment, whether regarding business and technical issues, or administrational ones.
Interested? If yes, then please send me your Curriculum Vitae
Work location: Basel
Start: 01.01.15 to 31.12.15
Duration: 12 months +
Permits required: EU citizen or valid work permit
Workload: 100%
Language: English, German
Ref: PS1662