Beschreibung
IT Support Pharma
Edelway SA is a Swiss IT Services Consultancy. Our global multinational end-client based in Basel is currently looking to hire an IT Support on a long-term basis. Working language: English & German.
Full time engagement until end of 2014 (extension in 2015)
Starting Date: ASAP
THE ROLE:
*Interprets, evaluates, and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed software and hardware platforms supported by IT.
*Analyzes simple to moderately complex inquiries, resolves problems when possible and/or determines appropriate technical area or information system group to resolve problems.
*Consults with IT professionals when the appropriate course of action is unclear.
*Alerts user community when a major problem is suspected.
*Follows up on specific inquiries or requests to ensure user/customer satisfaction.
*Reports procedures and makes suggestions for improvements.
*Applies knowledge of overall systems & landscape as appropriate.
*Performs related duties as assigned.
*Deliver IT training courses to researchers.
*Ability to handle multiple requests simultaneously.
*Professionalism and confidence to interact with researchers.
*Contribute to helpdesk procedures.
YOUR PROFILE:
*Experience in IT support
*English and German, very good written and spoken
Desirable:
*Some degree or experience in a scientific discipline, engineering or mathematics.
*Support function experience within Pharmaceutical or scientific environment.
*Training experience.
If it sounds like your next challenge, send your CV and we will contact you shortly to discuss it further.