Beschreibung
Edelway AG is a Swiss IT Services Company. On behalf of our global client based in Basel, we are actively looking for an experienced IT Supporter to join our international team in Basel on a long term basis; the role is full-time.
THE ROLE
The IT Supporter is responsible for first and second level support and for ownership of tickets from opening to the point at which they are closed.
- Servicing of all designated user request channels according to defined schedules.
- Incident management from initial contact through ticketing, user interactions and fixes to ticket closure.
- Correct documentation and correct 'incident passover' to other Service Desk teams and solver groups.
- Escalations according to escalation policy.
- On site visits as necessary.
YOUR PROFILE
- A demonstrable background and understanding of IT with good technical skills.
- A demonstrable, evidence based, interest in helping.
- Business German and English written and spoken
There is a very strong preference for a science background.
Education Level
- Local further education in Science. Eg BSc in the UK. or a minimum of three years in a research (preferably Pharma) environment.
If this sound like your next challenge please send us your CV at (see below) and we will contact you shortly to discuss it further. .