Beschreibung
Application Manager
Skills required
5 years IT experience, including 3 years of end-user system support.
A related Associate's degree or equivalent experience.
Deep knowledge of Microsoft products Microsoft Internet Explorer , Microsoft Office , Project, Visio.
Knowledge in software distribution with SCCM in a large environment
Knowledge of core technologies (WS OS, desktop apps, Network OS, server).
Scripting and package-creation using standard industry tools (Installshield, WISE, WinBatch, SMS).
Experience with configuration management and IT project management.
Responsibility:
Acting as an application manager of multiple Microsoft Internet Explorer Microsoft Office, Microsoft Silverlight and other applications
Developed standard technical project documentation which included functional requirements, technical design and test documentations.
Provide 3rd level support for the Microsoft Office Microsoft Silverlight and other applications (contact with global helpdesk and Microsoft support)
Understanding the MSI, MST, MSP and EXE packages for Windows 7 32-Bit/64-Bit; Windows 8, Windows 2008
Understanding Unattended Installation, SysPrep and WIM (Windows Image Format) to deploy Windows Bit, Windows 8, Windows 2008 application packages
Work with IT security group(s) to assess efficacy of products, packages, processes, and modifications, and ensure adherence to security parameters.
Work with other technical and user groups to enhance and facilitate the use of automation tools and processes.
Assist business groups in asset management (inventory).
Develop automated discovery tools/processes/scripts to detect potential problems.