Beschreibung
Reference Nr.:
5048CD
Industry:
IT
Location:
Lausann und Region
Start:
ASAP
Duration:
6 months
Introduction:
Taking part to the Single Point Of Contact of the IT of the client, the holders of this position are responsible for:
- Providing first level support to the customers by phone, e-mail or remotely
- Categorizing and prioritizing the most accurately possible the announced incidents or service requests
- Troubleshooting and either resolving incidents or escalate to the appropriate team
- Restoring the degraded service's quality as fast as possible
- Technically or hierarchically escalate incidents or service requests and doing their follow-up
- Process owned Service Requests
- Informing IT organizations of the service status (planned maintenances, major incidents )
Technical skills
The holders of this position can provide first level support on the following systems or technologies:
- Microsoft Windows Operating Systems
- Microsoft Office suite
- Microsoft Active Directory users & groups management
- Printing in a network environment
- Apple Operating Systems a plus
- PBX-connected devices a plus
Competences
The holders of this position must have the following competences:
- Team spirit; Flexibility
- Customer and Service oriented;
- Ability to work under pressure;
- Dynamic, hands-on and "can do" mentality
- Precise and rapid diagnosis ability; Priority management skills;
Languages:
- Fluent French or German, English speaking a must, third language spoken a plus;