Beschreibung
We are looking for a Senior CRIMS (Charles River Investment Management System) Supporter . The department is responsible for providing Production Support and Testing services globally across the firm.Tasks:
- Senior Charles River User and Application Supporter responsible for the uptime and incident management of a platform which represents more than 200 portfolio managers
- Provide day-to-day CRIMS Production Support
- Track and solve tickets and act as key stakeholder for the applications you are responsible for
- Manage communication with internal clients within the Business and other IT teams (e.g. Application Development, Technology Infrastructure Services)
- Investigate problems involving multiple systems and other IT teams
- Assistance in Problem Management Process (NPL, Post Mortem)
- On-site support for Portfolio Managers
knowhow needed:
- Solid know-how of the Charles River application: GUI, System, Start of day load
- Solid understanding of Business processes, Trade flow, Positions, Instrument data
- Technical education with advanced training in Information Technology (e.g. diploma at equivalent level)
- Multiple years of experience and a proven track record in an application support role
- Basic knowledge of Control-M job scheduler or similar job scheduling system
- Good listening and spoken communication skills in English & German
- Strong team player
- Interest to have a broad overview of our application landscape
- Extensive analytical and problem solving skills and an ability to operate under pressure