Beschreibung
BANKING APPLICATION SUPPORT SPECIALISTS (Junior & Senior)
Edelway SA is a Swiss IT Services company with over 165 consultants active in Switzerland. To support our banking practice in the French part of Switzerland we are currently looking for Banking Application Support Specialists: Level 1 and Level 2.
An exciting opportunity has arisen for Banking application support analysts to join the Support team in Geneva. This will be a long term relation and we are particularly interested to hear from local candidates or keen to relocate to the French speaking part of Switzerland.
You will join our international team at our global banking Client in Geneva. This team provides system and business support for all major applications used by front and Middle Office team. The team uses detailed knowledge of business, business processes and applications to anticipate or respond to any incidents and restore services as fast as possible.
The role requires client orientation, excellent communication skills, attention to detail, an awareness of potential risks, critical timing, and ability to work under pressure and to meet tight deadlines. The current opening requires both business knowledge and a technical background. Fluency in English is mandatory.
We can offer fantastic working opportunities within the banking industry in the Geneva area for bright, dynamic and motivated individuals.
We are looking for the following profiles:
LEVEL 1: client oriented, banking products knowledge, Unix user level and some SQL, excellent communication);
Provide technical and functional support to all our end users from Front Office, Middle Office, Back Office, and the other departments such as Finance, Credit, etc
For each issue, understand the impact, assess the priority and look for rapid solutions or workarounds.
Investigate the issues raised by researching for similar incidents, learning the data model and checking the data and service logs.
Take full ownership of issues raised and escalate where needed to other support teams or to the Level 2 support team.
Keep the user updated with the progress of his/her issue and follow up with Level 2 and with the development teams for defects.
Organize meetings with the users to follow up and achieve progress on the issues they are facing.
Serve the Geneva based end-users and support remote locations in EMEA.
Provide feedback to development on application requirements helping to prioritize fixes and liaising with end-users for acceptance after researching and diagnosing bugs.
LEVEL 2: strong SQL and Unix, Scripting, Banking experience, Change management, SDLC.
Provide functional support to Operations, Middle Office and Back Office, ie act as point of contact for user issues, analyse issues, identify solutions and follow up on resolution of issues.
Take ownership of issues raised by all teams of the bank.
Writing scripts to detect system problems.
Handle reengineering projects to reduce the number of incidents
Serve our internal operations customers in Geneva and supporting remote locations.
Detail defect/enhancement solution specifications to found issues.
Provide feedback to development on application requirements helping to prioritize fixes and liaising with traders for acceptance after researching and diagnosing bugs.
Provide validation checks and confirmations of system changes.
If this sounds like your next challenge, please send us your CV and we will contact you shortly to discuss it further. You can also call me. We are organising interviews very shortly and these recruitments will move quickly.
KeyWords:
banking application support, helpdesk, help desk, SQL, Sybase, Unix, Scripting, first second level support