Beschreibung
1st/2nd Level Technical Support
Our client, an international financial services company, is currently looking for a 1st/2nd Level Technical Support to provide professional 1st/2nd Level Support (technical facing) for FID Applications, core and associated upstream/downstream applications.
- Work within max 8-person team providing office hours and on-call support. On-call rota would be 1 in 6 weeks.
- Work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support/Development teams and associated Unix, Windows, Database and others as appropriate.
- Specific duties will be split between primary work (above) and secondary project work (preparation for production go-live, testing and preparation for deployments)
Primary Work:
- Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process.
- Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required.
- Timely and accurate communication to Business and to other Support teams.
- Documentation and maintenance of per-application support procedures.
- Cross-training colleagues in the applications and underlying technologies and infrastructure forming the applications landscape.
- Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how.
Required:
- Ability to be able to support applications in a trading environment including:
- Unix applications (WebLogic + bash Scripting) as well as a basic understanding of unix processes and file handling (log files etc)
- Windows based applications including web applications hosted on IIS
- Database querying (SQL) and an understanding of relational-database DDL
- Dealing with business queries within the trading & sales environment in a high-pressure business
- Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
- Keen learner and someone who is seeking a long-term career
- English language essential
Highly desired:
- Previous experience in performing trading support within an trading environment for a financial services organisation
- Understanding of the development life cycle and ability to be able to influence this to benefit production delivery
- German language desirable but not required
If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.
Please note that only candidates who are a close match will be contacted regarding this role; non EU Citizens cannot be considered.