Beschreibung
IT Service Level Manager - SLA, service level agreements, ITIL, pharma, Basel, 6 months contract
Tasks:
Main Tasks Operating, controlling and monitoring the IT systems (eg according to the SLA's)
Organizing the "day-to-day" management and carrying out all operational processes and procedures
Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
Ensuring that the physic infrastructure is maintained and is compliant to the safety regulations
Preparing, initiating, executing and controlling the productive informatin processing
Second level support of the service desk/help desk in case of incidents
Handling and documenting exceptional situations and organizing workarounds
Triggering and controlling the necessary maintenance work and backup
Maintaining the operational processes and documentations
Requirements:
English: Strong verbal and written
German: is a strong plus
ITIL Service Management knowledge and experience strongly preferred
Project: ASAP, duration 6 months with possible extension