Beschreibung
Responsibilities:Build and maintain a positive relationship with internal and external customers
Item keying, contract handling, negotiating alternate and creative solutions to issues
Monitor and provide status updates on initial and post fulfillment on digital operation products sold
SKILLS:
Mandatory Qualifications:
2 years Account Management
2 years customer Service Experience
Proficient in Microsoft Office Products (Word, Excel)
Analytical and Issue resolution skills
Ability to excel in a fast-paced team environment
Ability to correctly handle all assigned accounts in a timely and efficient manner.
Be able to follow up and follow through in a timely manner.
Written and Verbal Communication skills
Desired Skills:
Knowledge of Internet and web related activities, Call Center, help desk and/or production experience