Beschreibung
Senior Business Analyst Customer Relationship Management (CRMP) - Our client is looking for an experienced Business Analyst to work on a long term project in Zurich.
The role holder is responsible for delivering reliable and efficient IT application engineering services to Wealth as part of Wealth IT Solution Delivery. The team the role owner works in covers the Wealth IT resources (permanent staff and contractors) based in Zurich who deliver application development (change requests and project work) and support application management (maintenance and incident management).
Tasks:
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Business analysis, specification and implementation (parameterisation) in the area of CRM, especially in the Wealth advice process.
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Service management: 3rd level support
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Testing activities during release cycles
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Stakeholder management including business & technical end user consulting
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Change management: Work in different projects, manage small and mid-sized IT projects
Skills:
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Experience in relationship management with Asia and UK
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Fluent English written and spoken
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Technical know-how in operating systems, databases and applications
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Avaloq certification
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PL/SQL skills
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Experience in working in an international team with native and non-native English speakers
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Experience in business analysis, consulting
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Experience in IT projects/IT project management
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At least 3-5 years' experience in Avaloq Param
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At least 3-5 years' experience in Banking (Business Know How)
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University degree or equivalent in computer science or engineering
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Education in banking (preferred)
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Oracle database know-how (preferred)
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Project management (preferred)
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German written and spoken (preferred)
If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.
Please note that applicants must be eligible to qualify for a work permit in the specified location.