Beschreibung
Ref. #:
4812SM
Location:
Basel (Switzerland)
Industry:
Pharmaceutical Industry
Start:
ASAP
Duration:
until end of 2014
Role:
We're looking for an IT Service Manager.
Main Tasks:
. Ensure key strategic IT Infrastructure services are delivered and implemented adhering to the internal quality standards.
. Ensure proper implementation of operating model standards, processes and methods.
. Support the project teams in understanding the benefits of the Service Development method and in applying it to their projects and services.
. Interface between the governance function and Service projects to ensure processes and projects are aligned.
. Support the evolution and further development of methods, processes and artifacts related to the operating model, including the creation of material related to these.
. Create process designs, templates and deployment approaches related to the operating model.
. Develop training material for procedures, methods and artifacts related to the Service Development Method.
. Perform trainings on the usage of the Service Development menthod and the related deliverables, for example to projects and services teams.
Qualification and experience:
. University level degree
. Min. 7+ years experience in IT Service Management disciplines
. Certified ITSM professional (eg ITIL V3, COBIT, etc), and 2+ years working at this level
. 3+ years of pharma industry experience together with a good understanding of processes/methodologies/organization etc. desired
. Expertise and proficiency in working with MS Office Suite, SharePoint and Project.
Profile:
. Strong outcome-driven mindset.
. Excellent (ie trainer-level) written and verbal communication skills.
. Team player in a challenging IT environment, under variable workload.
. Ability to work in an international and multicultural environment.
. Demonstrable leadership skills within a global Matrix organization.
. Ability to engage with global, multicultural, multifunctional teams.
Language(s):
. Fluent (business-level) in English and German.