Beschreibung
Magneto PHP Developer/Magneto Analyst/eCommerce Analyst
CONTRACT LOCATION: Vevey (Switzerland)/Frankfurt (Germany)/Budapest (Hungary) - Market Rates
Magneto Developer, PHP Developer, Magneto Analyst, PHP Analyst, eCommerce Developer, eCommerce analyst, Magneto/PHP Developer
The Magneto PHP Developer/Analyst focuses on:
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Analyze and action call center/business reported incidents and requests
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Perform technical troubleshooting of web platform/eCommerce solution
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Work on continuous improvement projects
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Incident & Request Management
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Handle technical incidents reported by call centres/business within stipulated SLA. Perform in depth technical analysis to attain immediate fix, permanent fix and root cause analysis of issues reported on global eCommerce web shops.
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Process service requests from call centres/business within stipulated SLA Process standard and one time service requests as per defined documentation and processed, create/update documentation wherever necessary.
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Business analysis perform business analysis for markets on eCommerce data in the system to understand the different business trends and developments
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Availability and Performance monitoring
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Action monitoring tool alerts Check and action, alerts received from different monitoring systems to understand and narrow root cause, involve necessary teams for resolution.
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In Page analysis perform regular in-page performance analysis and recommend actions required to optimize the same.
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Continuous Improvement
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Work with team leads to asses, analyse and suggest improvements on web platform (both infrastructure and application)
Key Skills
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- Web Server
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- Magento/PHP
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- Microsoft SQL
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- Understanding of business processes within eCommerce
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- Web platform infrastructure mgmt.
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- Microsoft SharePoint
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- Microsoft Commerce Server
Knowledge
- eCommerce business process
- Configuration of IIS
- Windows server operations and troubleshooting
- Microsoft SharePoint administration
- Microsoft SQL admin and programming
- MCSA (recommended).
Please send CV to discuss in more detail