Beschreibung
IT Service Desk Engineer required.
Currently recruiting for a Media company with a 3000+ user environment. Currently the client is in need of a Service Desk Engineer to join a rapidly expanding team. This is an enterprise level role that can offer ongoing training and support, a chance to work with a prestigious brand, excellent benefits package on offer in an employee-centric environment.
- Please respond to find out more.
The IT Service Desk are responsible for the proactive provision of IT help and support across a full range of technologies, enabling users to effectively and efficiently utilise the services provided by IT. It is the customer facing, first point of contact between the Businesses and IT, responsible for ensuring the delivery of high quality IT support to all of the UK businesses.
Key Tasks for Help Desk Engineer:
- To provide a first class IT support service via telephone or e-mail.
- Log/handle customer incidents and requests on the Service Desk ticketing system.
- Analyse and resolve 65% of incoming calls at the point of entry in line with agreed Service Level targets.
The ideal Help Desk candidate will have:
- At least two years experience working in an IT Service Desk technical role.
- Extensive PC and Mac Technical Knowledge.
- Excellent communication skills.
- Strong customer focus.
- Strong analytical and problem solving abilities with excellent attention to detail.
- Self motivated with excellent organisational and prioritisation skills.
- Knowledge of ITIL processes and procedures.