Medical Information Manager (m/f)

Beschreibung

• Ensure high quality professional communication when responding to medical inquiries
• Respond to or triage unsolicited on-label and off-label inquiries received via telephone, fax, e-mail, letters etc. from healthcare providers and the public & internal customers
• Set-up standardized answers for FAQ (frequently asked questions) or routine requests in collaboration with medical advisors and medical science liaisons
• Research, assess, and compile responses by searching published and unpublished literature to create clinical support in a fair and balanced, scientifically accurate format
• Report adverse events to the PV department and product quality complaints to the quality department
• Be accountable for DPOC (designated point of contact) to ensure receipt, classification, and appropriate routing of product inquiries for further processing so as to meet regulatory and business requirements

• MD, Pharmacist or life science degree
• Sound medical basic knowledge as well as knowledge of methods and principles of scientific medicine
• Proficiency in use of complex IT systems
• Excellent written and verbal communication skills
• Fluency in German, English and/or French