Beschreibung
We are looking to hire a campus desk site Support Engineer in Schafhausen, Switzerland for our client.
Start date: ASAP
Area of responsibility:
*Sole responsibility of installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location
*Assist and advise with assets located in GxP production environments
*Installations/removals/relocations and services for Mobile Phones and Tablets
*Organisation and monitoring of external service providers for HW repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of replacement equipment
*Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
*Assistance, guidance and training of users and VIP's regarding used HW, main applications and Data Recovery/Security.
*Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance
*Takes responsibility for potential or desired follow-up services or problem escalation
*Administration of service tickets in own Ticket System
*Adherence to the given service parameters incl. timely and accurate reporting
Job requirements:
*Good knowledge of MS operating systems (Windows 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products)
*Professional experience in the areas of networks, Active Directory, security; VPN
*Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
*Good understanding of new developments in the market place such as Apple Watch, iPhone, iPad, Google Glass
*Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner and experience in conversing technically with client Executives/Client IT are a prerequisite
*Experience with pharmaceutical and GxP environments much appreciated
*Fluent in written and spoken German and English
*High level of initiative, customer focus and solving problem attitude
*Driving license B
Language skills: fluent in German and English - French is a plus
You will also cover VIP support, therefore good presentation and communication skills are required.