Beschreibung
We are looking for a
Application Support Analyst (m/f)
Reference: -en
Start: 03/16
Duration: 10 MM+
Place: in the Bern region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Application Development & Support
- Daily 3rd line application incident and troubleshooting
- Supporting the operating system MDS (FileMaker based solution)
- Issuing scripting guidelines
- Coordinating the follow-up of compliance and security of the applications
- Work independently and lead assignments/projects of moderate to high complexity
- Maintaining and improving the customer service and availability
- Partner with business community/vendors to solve complex problems and/or improve existing processes
- Develop and maintain the support documentation for all related subjects
- Perform basic analysis, design, implementation & maintenance activities under minimal direction
Your qualifications
- Bachelor Degree in Mathematics, Engineering, Computer Science or equivalent qualification gained through experience
- Advanced skills in FileMaker and/or SQL
- Good knowledge in SAP MM
- Advanced course work in technical systems plus continued education in technical disciplines
- Very good language skills in English, spoken and written
- Strong tracking, coordination and project planning skills
- Ability to identify and implement process and/or application improvements
- Strong analytical and problem solving skills
- Ability to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Able to follow change management procedures and internal guidelines
Skills:
- IT service manager
- Administrator
- Helpdesk/support
Keywords: Helpdesk Support FileMaker SQL SAP MM Application Support Analyst Level 3 3rd line application developement