Beschreibung
Service Delivery Manager - Continual Service Improvement
Our client, a global company headquartered out of Switzerland requires an experienced Service Delivery Manager with a flair and passion for continual service improvement for an immediate start in Zurich.
KEY SKILLS
- Broad knowledge and experience in the area of Process Improvement, Managing Processes, Planning, Developing Standards, Emphasizing Excellence
- Experience in designing services
- Working know-how in service management and specifically of the ITIL framework (one or more ITIL V3 Intermediate Certifications)
- Strong background in service management roles is a must.
- Strong analytical skills
- Strong verbal, written and interpersonal skills, ability to communicate effectively with technical and non-technical audiences
- Experience with process and technical documentation specification, review and updates - in English