Auftrag A4358 - Infrastruktur Projekt Manager / Service Manager ITIL (contract)

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Beschreibung

Projekt Nr.: A4358
Startdatum: asap
Branche: Pharmaunternehmen
Dauer: 3 Monate mit Option
Einsatzort: Basel
Publiziert am: 17.04.2014

https://www.ghrgroup.ch/de/kandidaten/vakanzen/details/orderNr/A4358.html

Beschreibung
Für unseren Kunden suchen wir einen sehr erfahrenen Infrastruktur Projekt Manager / Service Manager ITIL wie folgt:
JOB PURPOSE
? The “Processes and Tools” work package is focused on the planning and implementation of key ITIL processes and supporting tools including Request Fulfilment, Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management and Service Level Management.
? The activity will include an analysis of GIS process requirements, mapping these requirements to the Novartis standard ITSM toolset, performing a gap analysis and developing mitigating actions to close gaps.
? Supporting activities will include review of existing process artifacts, validation of process workflows, documenting GIS use cases, identifying process interfaces, and producing documentation including a Service Management Manual (SMM), Standard Operating Procedures (SOP), Work Instructions (WI)'s, and Service Operations Manuals (SOM).
? A key output of this work package will be an approved set of GIS requirements that will be used as an input to the configuration of the Novartis ITSM toolset. Key output also includes the documentation just listed.

MAJOR ACCOUNTABILITIES
? Ensure proper implementation of service integration and management SIAM and GIS operating model standards, processes and methods.
? Support the project teams in understanding the benefits of the Service Development method and in applying it to their projects and services.
? Interface between the SIAM governance function and Service projects to ensure processes and projects are aligned.
? Support the evolution and further development of methods, processes and artifacts related to the SIAM operating model, including the creation of material related to these.
? Create process designs, templates and deployment approaches related to SIAM operating model.
? Develop training material for procedures, methods and artifacts related to the Service Development Method.
? Perform trainings on the usage of the Service Development menthod and the related deliverables, for example to projects and services teams.

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS
? Early adopter projects and services operate according to the defined SIAM operating model, using the methods, procedures and deliverables defined therein.
? Adhere to defined management and delivery processes for IT projects and other Policies relevant to the project scope.
? Actively engage in collection and performing of lessons learned to improve knowledge and processes in SIAM and Gemini.
? Satisfaction of key customers, which include the supported services and project teams.

Must-Skills
? Fluent in English and German – oral and written
? University Degree M.S. in Informatics, Electrical Engineering, Computing or similar area
? ITIL V3 Foundation certificate mandatory, ITIL V3 Expert desired
? Project Management certification in PMI, PRINCE 2, HERMES desired
? At least 6+ years experience in strategic implementation of ITIL Processes and Tools
? At least 6+ years experience in strategic/operational IT Service Management disciplines
? Several years of Novartis or major pharmaceutical corporation experience together with a good understanding of processes/methodologies/organization etc. desired.
? Profound experience in producing technical documentation.
? Profound experience with the BMC ITSM toolset.
? Profound experience with MS Office Tools, MS SharePoint and MS Project.
? Team player in a challenging corporate IT environment.
? Ability to work in an international as well as multicultural environment.
? Very good written and verbal communication skills.
? Flexibility and experience in prioritizing tasks.
? Ability to deal with variable workload.
? Demonstrable leadership skills within a global matrix organization.
? Strong outcome-driven mindset.
? Excellent communication and change management skills.
? Ability to engage with global, multicultural, multifunctional teams.

Anforderungen
? Service Manager ein Muss
? ITIL ein Muss
? Projektleiter ein Muss

Sprachen
?Englisch sehr gut sehr gut ein Muss
?Deutsch sehr gut sehr gut ein Muss

Wir freuen uns auf Ihre Bewerbung

André van Sprundel
CEO

GHR Global Human Resources AG
Blegistrasse 13
CH-6340 Baar / ZG

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Web: http://www.ghrgroup.ch

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Start
05.2014
Dauer
3 Monate
(Verlängerung möglich)
Von
Global Human Resources
Eingestellt
18.04.2014
Ansprechpartner:
André van Sprundel
Projekt-ID:
697679
Vertragsart
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