Beschreibung
Freelance - Complaint Handling Manager - SwitzerlandMy client, an international Top 10 Medical Devices company with approximately 12.000 employees is currently seeking a Freelance Complaint Handling Manager for a 6 months project to join their Quality Assurance department.
Responsibilities:
- Maintaining and optimizing fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
- Collection and coordination centre for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and share information
- The introduction of measures for the rapid transmission of a competent and technically well-founded statement
- Introduction of correction, respectively. Prevention measures in cooperation with Quality
- Junction to legal regarding reporting of cases of damage
- Junction with the RM Foundation regarding requested services
- Create the analysis / statistics and reports demonstrating the resulting improvement potential
Requirements:
- Experience in Medical Device or related fields
- In-depth knowledge of the Medical Device legislation / vigilance
- Min 5 yrs experience in Medical Device or related fields
- Fluent English written and spoken (German is a big advantage)
This is a phenomenal chance for you to participate in one of the biggest and most interesting projects in Switzerland. If you are looking for a challenging and varied freelance role in a global Medical Devices environment, a market-based compensation package and modern working conditions, you should apply immediately.
For more information about this role or jobs within related specialist areas please send me your CV with your hourly rate expectation for immediate consideration. You can reach me on or m.muller'at'realstaffing.com
Keywords: qa, quality assurance, qm, quality management, complaint, complaint handling, incidents, PDC, RA, regulatory affairs, engineering, medical devices, legislation, English, German, analytical, Switzerland, freelance
To find out more about Real please visit www.realstaffing.com