Complaint Handling Manager

Solothurn  ‐ Vor Ort
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Schlagworte

Beschreibung

OVERALL RESPONSIBILITIES:

Contact and coordination point for market reports (complaints / incidents). Receiving, monitoring, handling,
Completing and evaluating the messages to ensure customer satisfaction in our markets.

- Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- The introduction of measures for the rapid transmission of a competent and technically well-founded statement
- Introduction of correction, respectively. Prevention measures in cooperation with Quality
- Junction to Legal regarding reporting of cases of damage
- Junction with the RM Foundation regarding requested services
- Create the analysis / statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
- Initiating and promoting the highest standards of ethics

Report events to the competent authorities, in cooperation with RA
Support for the implementation of Field Actions

REQUIREMENTS:

Higher Education in Engineering or related fields
Min 5 yrs experience in Medical Device or related fields
In-depth knowledge of the medical device legislation / Vigilance
English / German - must
Analytical Skills
Ability to effectively manage workloadsIf you feel suitable for this position, I look forward to receive you online application.

To find out more about Real please visit www.realstaffing.com
Start
06/2013
Dauer
6 Months
Von
Real Staffing
Eingestellt
15.06.2013
Projekt-ID:
552230
Vertragsart
Freiberuflich
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