Beschreibung
OVERALL RESPONSIBILITIES:Contact and coordination point for market reports (complaints / incidents). Receiving, monitoring, handling,
Completing and evaluating the messages to ensure customer satisfaction in our markets.
- Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- The introduction of measures for the rapid transmission of a competent and technically well-founded statement
- Introduction of correction, respectively. Prevention measures in cooperation with Quality
- Junction to Legal regarding reporting of cases of damage
- Junction with the RM Foundation regarding requested services
- Create the analysis / statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
- Initiating and promoting the highest standards of ethics
Report events to the competent authorities, in cooperation with RA
Support for the implementation of Field Actions
REQUIREMENTS:
Higher Education in Engineering or related fields
Min 5 yrs experience in Medical Device or related fields
In-depth knowledge of the medical device legislation / Vigilance
English / German - must
Analytical Skills
Ability to effectively manage workloadsIf you feel suitable for this position, I look forward to receive you online application.
To find out more about Real please visit www.realstaffing.com