Beschreibung
Reference #:5101WS
Industry:
Consulting
Location:
Bern und Region
Start:
ASAP
Duration:
6 Months renewable
Role:
Remedy Consultant
The Remedy consultant is accountable for the development, administration, customization, and integration of the BMC Remedy IT Service Management Suite v7.6 with specific focus on ITSM and associated modules. Candidate is directly responsible for achieving customer requirements, maintaining customer satisfaction, and managing the implementation of additional functionality in support of Remedy ITSM.
Main responsibilities:
- Maintain the existing business process and implement new business processes using Remedy ARS and other components
- Integrate the business processes implemented in the Remedy ARS System with other systems
- Maintain security, integrity, and business continuity controls and documents when designing information technology solutions
- Maintain communications with customers, end users, suppliers, vendors as appropriate in order to ensure appropriate designs. Research and gather information for complex customer requirements
Skills:
- Remedy ITSM certification (must)
- BMC Remedy AR System (minimum v7.3)
- Able to perform upgrades in BMC Remedy ARS
- Ability to work on complex projects with general direction and minimal guidance
Language(s):
*Excellent written and verbal communication skills. Fluent in English, German is an advantage