Beschreibung
The Senior System Engineer in the Workspace and Collaboration team is a named individual who has responsibility for the management of the Swiss VDI service (Citrix, Netscaler, but not the infrastructure itself), the Swiss Windows build and its core applications and services (Antivirus, disk encryption, etc.), and Desktop software deployment.He also has responsibility for the management of the Swiss end to end Email service (but not the infrastructure), the Swiss meeting rooms AV equipment (incl. 2 Auditoriums and 1 Boardroom) and the Group hosted collaboration tools (Zoom, Teams, Jabber, etc.).
He provides local L3 support on all the technologies above.
Key Accountabilities:
On Desktop, Email, AV, and Collaboration tools, is responsible for:
Incidents and problems resolution within agreed timelines.
Change requests and deployments during less impact timings.
All required installations, upgrades, configuration, and patches.
BAU activities.
Performance, capacity planning and growth forecast on the VDI estate.
Ensure that banking group standards and practices are followed.
Help drive innovation, especially in the Workspace area.
Requirements:
Significant experience with enterprise desktop (especially VDI) and email services.
Technical expertise in Windows for desktops, Citrix, NetScaler (McAfee AV, Bitlocker are a plus).
Technical expertise in MS Exchange, Proofpoint, Lotus Notes (TopCall, Menlo, Kofax are a plus).
Technical scripting with PowerShell.
Experience with running meeting with stakeholders in English.
Strong level of English and confident communicator.
Good decision making and analytical skills.
Strong team player with good interpersonal skills.
Desire for continual learning.
Intensively driven, proactive and delivery focussed.
Must be flexible and open minded - due to the nature of support work, each day is different, and workers must be willing to adapt and change to the changing situations.